In the unlikely event you wish to return your item Jetson will gladly accept any new and unused product purchased on ridejetson.com. New and unused items can be returned within 30 days for a full refund (to original method of payment) minus any shipping costs. Customer is responsible for return shipping fees and ensuring that the product arrives undamaged. Products returned in lightly used condition or without original packaging are subject to a restocking fee equal to 20% of original product purchase price and will be issued a store credit for the remaining 80% of product value. Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to Jetson directly.
Follow these steps to return Products within 30 days of purchase:
Contact our support team to obtain a Return Merchandise Authorization (RMA) number. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage. It is the responsibility of the customer to ensure that the product does not arrive damaged. Include RMA number in packing slip. Once we receive and inspect the Product, we will process the refund or store credit within 5 business days.